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As January got underway, I noticed something strange happening with my pointer. It would start wandering across the screen when I wasn’t anywhere near the trackpad or the stylus. The problem got rapidly worse, until I couldn’t do any “mousing” at all. (And I was right in the middle of something that really couldn’t be done by keyboard navigation alone when it happened, of course.)

After a brief interlude of panic, I remembered that when I bought my used Dell Latitude 610, it still had time on the service contract the original purchaser had signed up for. So I dug up the information and called Dell Gold tech support.

To my considerable astonishment, I found myself connected almost immediately with a living, breathing human being—and a native speaker of English, to boot. After asking me a few questions and attempting a couple of diagnostics, the consultant on the phone arranged for a repairperson to come to my house the next day to replace the parts most likely to be the source of the problem, to wit the keyboard and trackpad.

The repair guy showed up comfortably within the allotted time, carrying a stack of boxes. He lacked a bit in the personal hygiene department, but made up for it in efficiency. The repair was finished in less than half an hour, and the computer works fine now.

I’m not normally the type to sign up for service contracts, but I’m sure glad I had this one!

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