Wait a Minute! Back Up! FileSlinger™ Backup Reminder 07-18-08

Our first guest columnist of the summer is Elizabeth Rodgers from Ben’s Ranch. (The original Ben did have a ranch and was really a cowboy, but the Ben’s Ranch that Elizabeth co-founded with Ben’s grandson is a tech support company based in Los Angeles.)

Elizabeth, as you’ll see is a big fan of Mozy’s online backup service. I’ve written about Mozy before, but it’s always nice to get a new perspective on a subject.

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You know you should, and yet, you don't. No, I'm not talking about essential fatty acids, I'm talking about backing up your data.

Imagine this scenario:

Your hard drive fails. You haven’t backed up your data because

1. You were too lazy
2. You were too lazy
3. You have been meaning to do it

All of your financials, all of your emails, all of your contacts, all of your digital music and photos are lost forever. Oh, wait! You could pay a company $750 to get that data back. Oh. They say that it actually can’t be done. It’s gone. Now you have to buy a new hard drive and totally reconfigure your computer and…

It’s a nightmare. And it’s not if it’s going to happen, it’s when. You can easily avoid this. There are many ways back up your data:

• You can get an extra hard drive, put it in your computer, and transfer the data.
• You can have the extra hard drive external to your computer, or
• You could backup online.

The simplest solution for the external hard drive is SimpleTech SimpleDrive. The software (StorageSync Backup) leads you through the setup, and once you’ve backed up the first time, the following backups will go much faster as it will be backing up only what is new or changed since the last time you did it. Some people love SimpleTech; some hate it.

Let’s get to the good stuff…

My backup of choice is online backup. No more external hard drives, no more CDs and no more fiddling with backup software. If you have a .mac account, you can get 1 gig of storage for $50 or 3 gigs for $100 for the year.

Another company that backs up online elegantly and less expensively is Mozy. Mozy is an exciting (because it’s) FREE new service that lets you effortlessly, automatically and securely back up your data OFFSITE. The first 2 gigs are free, if you want unlimited gigs (um, that’s a lot of space!), it’s $5/month.

Good story: I told an acquaintance of mine about Mozy and she spent the five bucks a month for the big backup. TWO DAYS later, her hard drive failed! Kaput. Totally dead. No biggie, because she bought a new hard drive (for $80) and downloaded her backed up data from Mozy onto her new drive. This woman LOVES me. And I barely know her.

Here’s how Mozy works:

Go to Mozy.com and click on “Get Mozy free.” You will give them your email and create a password. In moments, you will receive an email from Mozy with a link to click. Once you’ve clicked on the link, you will be walked through a series of easy instructions to get backed up. That's it! If you choose, it can be a continuous backup, so when the software sees that you’re not active on the computer, it will backup your data securely because it’s encrypted. Aaaah, the magic and mystery of online backup!

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One caveat: “unlimited” storage is like “unlimited” bandwidth. There are limits somewhere. One is the amount of time it would take to upload the contents of, say, my 1 TB network drive. Another is that the $5/month unlimited home user account really is supposed to be for personal use. If you have a home office, you’re supposed to get Mozy Pro, which costs $3.95/month plus fifty cents per gigabyte per month. So that 1 TB of data, even if I could upload it, would cost $503.95 per month. Not very practical for a sole proprietor.

But as a painless way to get your most critical documents backed up off site, it’s pretty good.

You’ll be hearing about some other online backup, storage, and archiving solutions as soon as I can finish testing them.

Technorati Tags: Mozy,SimpleTech,StorageSync,SimpleDrive,Ben's Ranch

Back Up Your Passport with Gmail

In response to last week’s Backup Reminder, Loyal Reader MKR wrote:

I use a very simple approach to backup my files, unless they are very large. I have a Gmail account and I e-mail a message to myself with an attachment. The message and attachment are stored on the servers of Gmail.

Recently, when one of my friends was planning to travel abroad, I told him to scan the important pages of the passport and tickets and email them to himself. If ever they lose the passport and tickets anywhere in the world, they can retrieve a copy from anywhere so long there is access to Internet.

This is important since one of my friends lost the passport and other papers in Frankfurt on the way to India. On reaching India, the airport authorities needed some evidence before admitting her. Her husband faxed a copy of the passport to the airport in India and then only she was allowed to enter. The above simple solution would have easily solved the problem.

Back in the olden days, we used to make photocopies of our passports and carry them separately from the passports themselves. That still works, but I still like this solution as a supplement, if not necessarily a replacement, to the old-fashioned method of passport backup.

It’s not likely to be very helpful if you’re in the middle of the desert with no Internet access (and no printer), but then again, most people who check your passport probably won’t be in the wilderness.

If you’re not confident the documents will be private enough stored in your Gmail account, you can always put them on your own FTP server, but that requires a higher geek-score than just sending yourself an e-mail does.

The Drawbacks of Dell DataSafe: FileSlinger™ Backup Reminder 07-04-08

Yep, this is late again. Sorry. I had a completely insane week last week. Part of the insanity gave me the topic for this week’s Backup Reminder, but I had to sleep for two days before I could write it.

I hardly do any computer consulting work anymore, but I have a few legacy clients (not to mention the occasional friend or family member) who can persuade me to wade into the trenches now and again. In this case, the client had temporary custody of my Maxtor OneTouch Plus drive (otherwise known as Mama Bear, but designated “P” for “Plus” in my drive lettering system), so I had an added motive.

In any case, most of the job was more than usually straightforward, and I was starting to feel pretty good about everything. The new machine is a perfectly decent piece of hardware, running XP with 2 GB RAM, which meant it was a lot speedier and easier to work with than the old one. (We will pass over all the problems the client had setting it up; I was spared involvement at that point.) Copying data from Mama Bear onto the new machine and the laptop—no problem. (It just needed a new USB cable, as someone had stepped on the connector for the old one and bent it into an interesting but non-useful shape.) Consolidating Outlook data into one file—easy. Replacing the expired trial anti-virus—made easier by recommendations from the LinkedIn community. Etc.

Then we came to setting up the Dell DataSafe™ online backup account that my client had purchased with her computer back in March. Supposedly, a free year’s subscription had been included in the package, but either she never received the username and password necessary to access the account, or it had gotten lost in the course of previous disputes with Dell Tech Support. The invoice listed the account as a line item, but provided no useful information.

My client ended up spending 90 minutes on the phone with Dell, bouncing back and forth between Customer Care and Tech Support, who insisted that she was supposed to activate her account within 30 days of purchase. That was after I’d led the Tech Support guy through all the appropriate screens and files to show him that no, really, we hadn’t been given any information and there wasn’t an option for “I already got a subscription with my computer” in the sign-up section.

Now, given that a one-year’s subscription for 3 GB storage costs all of $9, trying to get credit for what my client had already paid for was almost certainly not worth the cost of either my time or hers. But I wasn’t about to hand Dell her money without her permission, either.

I went through the process of setting up the free 30-day trial account, and that was easy enough to do. You enter your e-mail address and create a password, and then download some software. (You don’t have to provide credit card information at that time.) It’s no harder than setting up, say, Mozy.

But I ran into a problem fairly early on. Among the various files I’d copied onto the 500 GB hard drive of the new PC were several backups of Outlook data files, with varying dates on them. Even though none of the individual .pst files was unusually large (for a .pst file), the combination of those files with the ones already in the folder with the current file meant that there were more than 3 GB of .pst files alone.

I’ve run into the “over quota” problem with Mozy a few times—and I don’t even back up my .pst files online. It’s not that hard, in this day and age, to accumulate more than 2 (for Mozy’s free service) or 3 (for DataSafe’s free trial) gigabytes of data. Online backup always requires prioritizing your data.

With Mozy, I usually collect large files that push me over quota and don’t really need to be backed up offsite into a sub-folder and then exclude that sub-folder from the backup configuration.

I could not find a way to do this with Dell DataSafe. There are two options for selecting the files to be backed up: by overall type of file (documents, e-mail, financial, photos, music, video), or by file extension. So I could either tell it to back up all the Outlook data files, or none of them. “All” wouldn’t fit, and “none” isn’t such a good choice for someone who doesn’t have another backup system in place.

In the short term, my client’s options are either to increase the size of her account (10 GB is only $19/year) or to copy the older Outlook files onto a DVD and then delete them from her hard drive to keep her within her 3 GB.

In the longer term, however, the inability to tell DataSafe which specific documents are critical and need backing up is going to be a problem. Even with duplicates and archives cleared out, data will start to accumulate. Everything takes up more storage space these days, and with families owning multiple digital cameras and videocams, it starts to fill up. And those photos and videos are just the kind of thing people don’t want to lose, whether or not they have any intrinsic or business value.

Because online transfer speeds—particularly for uploading data—are inconveniently slow, backing up an entire 500 GB drive online isn’t likely to become feasible any time soon. So it would probably be a good idea for my client to get an external hard drive or a NAS drive as an offline backup method.

But as long as DataSafe doesn’t let you decide exactly which files and folders to back up, she’s also going to need a different online backup service.

I’ve already put Mozy onto her laptop.

Technorati Tags: Dell DataSafe,Mozy,Maxtor OneTouch Plus

I’m Crushed: FileSlinger™ Backup Reminder 05-02-08

I thought I knew what I was going to write about for this week's reminder. A few days ago, someone contacted me (through the Podcast Asylum, natch—perhaps I need to make my FileSlinger™ e-mail address easier to find on the Backup Blog) to ask about online backup, which has been the theme of the past couple of weeks.

The specific problem, however, involved an intersection of factors I don't know enough about to explain: Vista x64, Office 2007's .docx format, and Mozy, or rather why Mozy didn't seem to want to back up .docx files from a Vista x64 PC.

I don't use Vista, and don't plan to, at least not for as long as I have this particular machine. The Ur-Guru says that the x64 version isn't bad now that Service Pack 1 is available, but the overall Vista adoption rate is so low that the only pressure to “upgrade” comes from Microsoft. (Even the Ur-Guru only has it installed on one system, and that's only because the software he develops has to work on it.)

As for Office 2007, while the Ur-Guru has been using it happily for some time, none of my clients use it, and I would be creating more problems than I was solving if I switched now. So I don't know much about the new .docx format for Word files which Office 2007 for Windows shares with Office 2008 for Mac, except that it's based on XML. And while I found a number of articles and blog posts talking about the difficulty people with older versions of Office have opening .docx files, I didn't find anything that would explain why uploading them through an online backup service should be a problem.

Likewise, I found some “don't use Mozy” stories from a few dissatisfied customers who had experienced file corruption or other problems, I didn't notice anything specific to Vista. So that was the end of that idea.

This morning, however, while catching up on my C|Net newsletters, I saw an item in Gearlog that I couldn't pass up mentioning: EDR's Hard Drive Crusher, billed as “a new spin on destruction.”

Though this is by no means a data security blog/e-zine (blogzine?), I have mentioned before that if you are giving away a computer or a hard drive, you want it thoroughly erased. There have been special shredders for CDs and DVDs at least since I wrote about destroying outdated backups in 2003. And computer recycling facilities have powerful electromagnets designed for completely wiping the data off any magnetic drive.

The Hard Drive Crusher is not a home-office solution. For one thing, it weighs 85 lbs. For another, it costs $11,500. Even the Ur-Guru doesn't go through enough disks in a year to make it a sensible purchase. But it's the kind of thing your local electronics recycling center or data protection service might want to invest in, and let you use for a small fee if you don't think a magnetic wipe or repeated overwriting of the drive is sufficient.

And it has to be a pile of fun to operate if you're suffering from computer-induced frustration.

Technorati Tags: Hard Drive Crusher,Mozy,Gearlog,Aleratec,Vista x64,docx

Jumping on the Online Backup Bandwagon: FileSlinger™ Backup Reminder 04-25-08

Everyone seems to be jumping on the online backup bandwagon these days. Enterprise software giant EMC bought SOHO online backup provider Mozy a while back. Now EMC is flogging Mozy Enterprise for all it's worth. I've received links to no fewer than four white papers about Mozy Enterprise, the first of which boasts a provocative title: “You're Not as Backed Up as You Think.”

EMC is coming late to the online backup game, and has the likes of LiveVault (bought by Iron Mountain in 2005) to contend with for the enterprise market. (Though there's a difference between LiveVault's Continuous Data Protection, which updates files as they change, and Mozy's scheduled backups.)

Most of the new online backup providers seem to be targeting the consumer and home-office market, however. I've written before about Mozy Home, Carbonite, and other online backup providers. Do a search for “free online storage” in Google and you'll be overwhelmed with possibilities. (Tip: read the reviews, and the fine print of the license agreement, before signing up with any of these services.)

The amount of storage space you get for free is usually modest even for a home or home office user, and certainly not suitable for the enterprise. But there are more and more home users producing data that needs backing up, and more of them have high-speed connections, so everyone wants to be in on it.

There's Dell's DataSafe™, now offered free with the purchase of a new Inspiron or XPS notebook. The first two types of files they recommend backing up are photos and music, followed by Word docs, Excel spreadsheets, and PowerPoint slide shows. 100 GB of storage costs $119.00 per year, which doesn't dent the small-business budget too much. It isn't clear whether it's possible to back up more than one computer to a single DataSafe™ account, but I suspect it's not. (This is also true for Mozy Home.)

If you want to back up your network drive online, you probably need either an enterprise product or a geeky homemade hack to upload the files to a server. My own network drive, to which all three of the computers in my household (my two laptops and my housemate's desktop) back up automatically, backs up to a USB drive. I shudder to think how clogged our cable connection would get if I tried to send 617GB up that 6Mbps connection every week.

But I digress. (Gosh, how unusual.)

Not to be outdone by its rival, HP has also launched an online backup service, HP Upline, complete with glossy website. It even offers multi-user options. Unfortunately for HP, Upline suffered a week of downtime, with security issues for good measure. TechCrunch and its readers had some fairly pungent things to say about that, and one wonders whether the service will survive the bad publicity long enough to establish credibility. I can't see myself signing up for the one-year limited-storage free trial.

Computer Technology Review provides a good overview of what an organization should look for in an online backup service. While not all the same considerations apply to home and home office users, it's still worth reading the article before signing up with a service provider.

Online backup is a good supplement to your other backup methods. Unless you can guarantee that you'll always be able to connect to the Internet in the middle of a data loss crisis, however, I wouldn't rely on it exclusively. Especially if it's free.

Technorati Tags: DataSafe,HP Upline,Mozy Enterprise,LiveVault. Carbonite

More about the Cloud

The Ur-Guru has kindly pitched in with some sources for the use of “the cloud” to mean the Internet. (He had the sense to look in more places than Wikipedia, which has a pretty confusing entry.)

PC Magazine has a dictionary entry defining cloud as a network infrastructure and showing a diagram using a cloud symbol, while Infovark describes the Internet as a cloud of clouds, with a pretty CGI rendering that looks like nothing so much as a star cluster. Certainly it's not a nice, neat, geometric shape.

Just as you always suspected, the Internet is unruly, chaotic, and not particularly linear.

Is Your Data Safer in the Cloud? FileSlinger™ Backup Reminder 04-18-08

The other day I attended a presentation by someone who works for Google Sites, the new incarnation of JotSpot. He told a story about how he'd dropped his laptop and had to replace it, but it didn't matter, because the presentation was “in the cloud” and he could get to it from any computer that had an Internet connection.

In this case, “in the cloud” means that it's on servers at Google. More generally, the phrase refers to data stored on hosted applications. I'm not sure where clouds come into it; somehow I think of Heisenberg's Uncertainty Principle and probability clouds, but that's probably me mis-remembering high school math and science. Naturally, if you're sitting at a computer in your home or office and your data lives on a server at Google, Yahoo, Microsoft, Wordpress.com, Typepad, or somewhere like that, then there's a lot of information moving back and forth whenever you edit those documents, and some of it gets transmitted by satellite through literal clouds.

Anyway, the etymology doesn't matter for the purposes of this backup reminder. What matters is that even the storage and processing capacity of personal computers increases, hosted services proliferate, meaning that more and more people keep quite a bit of data “in the cloud.”

We talked a few Reminders ago about how hard it can be to back up your data if some of it is in Facebook and some on TypePad and some in your Google Reader account and some in your Yahoo! Mail account and so on. But there's also a positive side to not storing data on your own computer. The server rooms at Google, Yahoo!, and your own web hosting company are almost always better designed to resist theft, fire, and hardware failure than what you have at home. Data centers have security guards, sprinkler systems, and Redundant Arrays of Independent Disks locked into air-conditioned cages—much tougher for someone to walk off with than your laptop.

On the other hand, if you get cut off from your Internet connection for some reason, you can't get to any of your data. Back when I was in college, I used the university mainframe for word-processing, e-mail, and chat. (Swatting a fly with a sledgehammer, anyone?) The computer center was full of “dumb terminals:” screens and keyboards designed to let you log into the mainframe, wherever it was, and use the programs it ran. If you wanted your own copy of anything from the mainframe, you had to ask for a tape of it. (I never did, which I sometimes regret, except that I doubt I could ever have gotten the data off it.) If you wanted to print something, you sent a command to the laser printer and then went to the print window to pick it up in an hour or so.

And if the mainframe went down, there would be a few dozen students sitting around in the computer center, and more scattered across the campus, who were unable to do any work at all. (The first thing to do when walking into the computer center was to look at the handwritten status board to see whether it said "Up and Running.")

Some of today's hosted services do let you work offline, and then sync up as soon as they have a connection. But before you decide to keep all your data online, you need to be sure you can get to it when you need to. That almost certainly means having more than one way to get online.

And, of course, you have to be willing to expose that data to the people who work for Google, Yahoo!, and the like. Google probably knows more about us than we know about ourselves already, but that doesn't mean we want to turn everything over to them. (Are they reading your mail? Probably not, but they're sharing a lot of information about your online behavior.)

It can be a sensible precaution to keep very little data on any device that's at frequent risk of being lost, stolen, dropped, or having coffee spilled on it, but that's not the same as putting all of your data online and using your $3000 Vaio as a dumb terminal. If you're going to do that, you might as well get a $300 ASUS Eee instead.

Technorati Tags: Google Sites,cloud computing,Asus Eee,hosted applications

Backing Up Social Networks, Part 2: FileSlinger™ Backup Reminder 03-28-08

Last week I talked about backups for two different Web 2.0 services: del.icio.us and LinkedIn. I chose those two because they're the ones I use the most often.

This week I'm going to start by talking about Flickr, a popular photo-sharing service that doubles as a social network. I don't post photos to Flickr myself, but the Ur-Guru does. (Yes, lots of them are pictures of me. What did you expect?)

I first noticed the existence of Flickr backup tools a couple of years ago. I had a bit of trouble understanding why you would need them. After all, the photos can't get to Flickr unless you first have them on your computer (or a camera connected to the Internet). Surely if they're worth sharing with the world, you're going to save them on your hard drive or a CD, and they'll get backed up with the rest of your data.

On the other hand, if something happened and you needed to re-upload your photos, remembering which ones you'd had there and which tags you'd used to identify each image could get to be a real challenge. That's why there are programs like Flickredit, a Java-based program for editing, tagging, uploading, and backing up your photos and their associated metadata (copyright info, title, description, tags). If you've put hours into creating this metadata for your Flickr photos, I'd recommend checking it out.

Photobucket, another popular photo-sharing site, lets its pro users back up via FTP download. Regular users can order backup CDs or DVDs from the Photobucket Store.

Enough people who belong to multiple social networking sites have expressed a desire to import their profiles without typing everything over again that there's now a Data Portability Project. There's a long list of the benefits of data portability over on the Use Cases page. They look particularly useful for people who use a lot of job-search or social networking sites.

Interestingly, however, while the list mentions transferring, aggregating, and exporting contacts and other data, it doesn't specifically address backup. If your data is that portable, however, it should be possible to port it onto your hard drive and back it up. And, of course, having the same information duplicated across several sites can also act as a backup, though if you delete something by accident, the deletion might propagate across all the sites. Which leads me to wonder whether there's an “Undo Portability Project” in the making. (Repeat after me: synchronization is not backup.)

It will take a while before the Data Portability Project produces useful results, so remember to check out the possibilities for backing up your profile information and other data before you sign up. If you need to keep your profile info in a Word doc in order to keep from having to re-type it, then that's probably what you should do. And if you can get new messages, photos, and the like from your friends as an RSS feed, remember to subscribe to your own feed in order to keep a copy.

In most cases, anything you post on these sites goes up there at your own risk, and it may well become the property of the social networking site once you put it there.

If you're an avid user of MySpace, Facebook, or other social networks, why not share your method for backing up your profile and other data—or your reason for not bothering.

Technorati Tags: social networks,MySpace,Facebook,Flickr,Photobucket,data portability

New Backup Resources from Tech Target

How could anyone fail to read an article entitled “Five Signs that You Are Headed for a Backup Disaster”? Like most of TechTarget's material, this piece focuses on enterprise backup, but it's still worth reading—in particular, I'd say, the point about keeping your offsite backups up to date.

And speaking of getting your backups offsite, there's also a special report about online backup. This comes in three parts: “Online Backup is a Matter of Trust”, an “Online Backup Product Roundup”, and a podcast featuring a Forrester researcher entitled “Online Backup Addresses Specific SMB, Enterprise Needs.”

Happy reading.

A Real Live Backup Scam: FileSlinger™ Backup Reminder 03-14-08

It was only a few days after publishing last week's “Are You Paranoid Enough?” Backup Reminder that I heard the sorry tale of G-Archiver, a program designed to back up your Gmail account. Or allegedly designed to back up your Gmail account, anyway. A programmer named Dustin Brooks discovered that G-Archiver did something else: it sent the Gmail IDs and passwords of everyone who had downloaded it to the Gmail account of one John Terry.

The G-Archiver website claims that this was a “coding mishap” and urges users to remove the old version and replace it with a new one. This strikes me as lame both as an apology and as an explanation (I have trouble imagining how such a “feature” could find its way into a program by mistake), but at least it's better than pretending the problem never existed.

Still, I suspect that very few people who have read about said “mishap” are going to take a chance on G-Archiver again. They're probably too busy changing the passwords for their Google accounts.

Neither flaws nor deliberate scams are necessarily obvious. If Dustin Brooks hadn't decided to examine the source code using Reflector, we might all still be ignorant of the problem with G-Archiver. It takes a programmer to discover a problem at that level.

But it doesn't take a programmer to run a product name through Google and Technorati and see whether someone else has found problems. And it doesn't take a programmer to look for (or ask about) alternative ways to back up the specific data you're looking to copy.

One commenter on the original post in Coding Horror made the following sensible point:

Why would anyone pay $30 to get a backup copy of their Gmail account when Thunderbird is free? Just connect to Gmail's IMAP server, set TB to save all downloaded messages, and do a complete sync. Not only would you then have a complete backup, but you would also be able to read and send email from TB while having it synced with Gmail.

Just about any other mail client with IMAP support should also work.

Since I don't use my Gmail account for mail, I've never bothered downloading the tiny handful of messages there into Outlook, but that's probably what I'd do, since my Outlook .PST file already gets backed up at least once a day.

It seems obvious to me that an offline mail client would be the obvious way to backup an online e-mail account, but that might not occur to everyone. But if you type “backup Gmail” into Google's search box, you'll find lots of possibilities, including instructions from Google about backing up your mail with POP. (You'll also find instructions for using your Gmail storage space to back up data from your hard drive, which brings it all full circle.)

So once again, the moral of the story is, don't hand out your passwords to anyone you don't have some reason to trust, and do your homework on new products before trying them. Backups are supposed to make your data safer, not more vulnerable.

Technorati Tags: G-Archiver,Coding Horror,Gmail

Are You Paranoid Enough? FileSlinger™ Backup Reminder 03-07-08

Now and again I talk about aspects of data security that aren't directly related to backups. I don't do it often, because I'm not a security expert, but there's more than one way to lose your data, and stories about backup tapes stolen from financial institutions and missing laptops with confidential information on them show up in the news pretty often.

The security of your backups can be an issue for everyone. If someone broke in and stole your external hard drive, would they get everything? Most small and home office users have at least some information that shouldn't be available to anyone who finds a USB key lying on a taxi seat. So we should all take basic precautions and not make it easy for those with harmful intent.

I saw an announcement about a new service called BlogBackupr the other day and flagged it as something to investigate. As a backup blogger, I'm certainly in favor of backing up your blog. (I'm not at all in favor of that awkward name; even "Blog Backer-Upper" would be more euphonious.) Before I could check the service out, however, I saw a post from Ike Pigott warning readers about a the way any provider of such a service could abuse the login and password information for your blog.

And just in case I wasn't feeling paranoid enough after reading Ike's post, I got a link to a new white paper from Bitpipe this morning: “How to Fully Protect Your Storage Environment.” (You'll have to register to download it, if you're interested.) The section that caught my eye was “Why and How Your Storage Environment Will Be Attacked,” by Kevin Beaver.

While the guide addresses enterprise storage, a few points apply to smaller businesses and home users as well:

1. Storage security does not equal redundant systems and good backups. These two elements are only part of what’s going to keep your data safe and sound, so it’s important not to solely rely on them as has been done in the past.
2. Storage encryption is not the silver bullet. Not for data at rest and not for data in transit.

The truth is, we all have to trust someone with our data sometime. Even if you run your own web and mail servers, even if you avoid online backup services, the only way to protect your data against fire, flood, and theft onsite is to move copies of the data offsite—which means it's vulnerable in transit and at its destination. And most companies providing backup and storage solutions limit their liability pretty severely.

The malicious hackers are way ahead of most of us, too. They know more ways to attack than we're aware we should defend.

So what's a sensible person to do?

If you work with really sensitive data, it's probably worth hiring a security expert. Otherwise, take the obvious precautions. If it's small and portable (and even my twelve-ton, 17-inch laptop qualifies for that category), put a password on it. And store your passwords in a password-protected program. Don't leave your data unattended. Do provide someone in your company or family with your master password in the event you are injured or killed and they need access to your data, but make sure that person knows how important it is not to hand out that information.

Check out any storage services you're thinking of using before you sign up: search on Technorati and in places like Yelp to find out what people are saying about them. One or two negative reviews is normal, but if you find pages and pages of complaints, stay away. If a storage company is making headlines because of lost or stolen data, choose someone else.

At least most of us SOHO users can comfort ourselves with the knowledge that we are just too insignificant for serious hackers to bother with. The payoff for stealing your PIN number is fairly small. The payoff for stealing millions of credit card numbers from a bank is a lot higher.

But don't let that make you careless.

Technorati Tags: BlogBackupr,Ike Pigott,data loss,security

The Hard Drive in the Sky: FileSlinger™ Backup Reminder 02-29-08

Seems like everyone's talking about backup these days. Last week it was Marketing Over Coffee; this week it's Morning Announcements from Dave Jackson's School of Podcasting.

Dave had a sudden realization: if he didn't save the uncompressed (WAV) version of his audio files, he would never be able to re-edit the episodes into an audio book and sell it the way Grammar Girl is. The problem with uncompressed audio—or uncompressed anything else, for that matter—is that it takes up a lot of space.

Now Dave has seen the light when it comes to online backup:

“So I found this tool. It's called Carbonite. I've talked about it on all my podcasts because I think it's so cool. I have backed up 52,609 files on my computer—13 Gigs—for fifty bucks a year.

Here's how this works. What I'm gonna do is save this as a WAV file. Carbonite will back it up and move it offline to this great hard drive in the sky. So if not only does my computer burn down, but my CD backups and my office burn down, my podcast files are off in this hard drive in the sky. If a publisher says ‘Hey, can we take some of this and turn it into a book’ all I have to do is use their Easy Restore function and download it to my hard drive.

All you have to do is save it as a WAV file. Probably overnight, Carbonite will upload that WAV file to the hard drive in the sky, and then you can delete it off your hard drive. You've already got it saved out there in Carbonite-land.

I've never been totally sucked into a product like this one, just because it's so easy. And in my opinion, five bucks—less than five bucks—a month is affordable, because I do website design, I help people with their podcasts, I have all my customer files, and I don't have to worry about if my hard drive crashes.

My girlfriend's computer crashed about a week ago, and it just wouldn't boot up. She had all these family photos, she had the wireless router settings on there, things like that. We eventually got it back. It was kind of costly, kind of time-consuming, but if she had backed up her computer, we wouldn't have had that problem.”

(You can listen to Dave tell the story in his own voice (starting at 15:23). Quotation used with permission.)

Dave even recorded a Camtasia video demonstrating how to use Carbonite.

There are a few points to note here:

1. If you want unlimited online backup (which you will for those large media files), you generally have to pay, but you don't necessarily have to pay very much.
2. Right now, Carbonite is only available for PCs running Windows XP or Vista, but a Mac version is due out in mid-2008. You can try MozyHome Unlimited in the meantime; it's $4.95/month, so pricing is comparable.
3. Don't even think about using an online backup solution unless you have high-speed Internet.

Technorati Tags: Carbonite,Mozy,School of Podcasting

How do YOU Back up Your Computer? FileSlinger™ Backup Reminder 12-28-07

Here it is the end of another year of backups—almost time to make those special year-end copies of your important data to store with your tax records. I thought I’d do something a bit different for today’s column, so I put a question out to my LinkedIn network asking the people I know what they do for backups. (And no, this is not what “networked backups” means.)

Most of the answers came as private messages, so I won’t quote them in their entirety here, but I’ll list the different tools people are using and write a bit about each, so you can decide which ones might be good for you.

• Amazon S3. The person who mentioned this isn’t using it yet; he’s got a couple of 250 GB external drives. S3 stands for “Simple Storage Service.” It’s fairly inexpensive: $0.15 per GB per month for storage, plus similar rates for data transfer in and out. Jeremy Zawdny has made a list of S3-compatible backup software, since otherwise S3 isn’t really a backup solution, just a storage solution.

• Buffalo TeraStation. This is network storage for people who have serious data to back up. It supports full RAID 5 configuration, which offers protection from disk failure (unless something kills off all the disks at once), and comes in capacities up to 4 TB. It’s big, solid, and expensive: about $700 for the 1 TB version. The TeraStation comes with automated backup software called Memeo AutoBackup, about which I know nothing, but will try to find out more. If you’re a photographer, musician, or videographer, or just run an office that generates masses of data, this could be the product for you.
  
  
• Carbonite got two recommendations—or was it three? It’s been around longer than Mozy, and costs $50/year for unlimited online backup. They’re working on a Mac version, but it’s not available yet. Instead of backing up on a schedule, it backs up files as they change. That’s known as “continuous data protection” and has advantages and disadvantages. One potential disadvantage is slowing down your computer; another is backing up changes that you didn’t want to make. The advantage is that you’ll never lose a whole day’s data. Also, unless you’re working on several large files simultaneously, you won’t have to wait through endless uploads after the first backup is finished.
  
  
• Cobian Backup. This was a new one on me, but it turns out it’s been around for a long time. Cobian is free open-source backup software for Windows. It allows scheduling, encryption, and backup online via FTP. The user interface looks fairly similar to that for SyncBack SE and for Backup4All. I guess there are only so many ways to configure setting up a backup program. There’s a tutorial for version 7 online. (You need Internet Explorer to view it, though.)
  
  
• EMC Retrospect for tape backup. Retrospect comes in a lot of flavors and is compatible with both Vista and Leopard—or so their website claims. The Express version that used to come bundled with external drives is easy enough to use, but stores your data in a proprietary format and doesn’t let you browse through the backed up files. (Norton Ghost stores files in a proprietary format, but at least there’s the Ghost Explorer to let you retrieve individual files.) The Professional version supports tape drives, which most consumer backup products don’t. I’m not a huge fan of tape, but it does provide a way to get your data off-site, and it’s still common in enterprises.
  
  
• Genie Backup Manager comes with two recommendations, one from the owner of the TeraStation and one from a respected IT colleague. It comes in Home and Pro versions. Both of them seem to be pretty comprehensive tools for backing up everything on your computer to just about any medium you could imagine. The site also features a backup encyclopedia. The Home version is $50; the Pro version is $70, and the server version is $400—which is probably a good deal if you have 50 computers to back up. Windows only.
  
  
• Karen’s Replicator. Yes, there is someone besides me in the world who’s a big fan of this free program for Windows file backup and synchronization. I suppose I might be slightly biased in its favor because it was created by a woman, but it’s been doing a great job of backing up my files for years now, and it’s easy to use. Very handy for copying files onto one of those USB external drives mentioned above. It’s less sophisticated than Cobian, so which you use depends on your needs.
  
  
• Mozy. I’ve written about this online backup service before, and it seems it, too, has other fans out there. The free version gives you 2 GB of storage and is available for Vista, XP, Windows 2000, and Mac OS X. The Pro version is available for all flavors of Windows (including servers), but not for Mac. Pro licenses are $3.95/month plus a $0.50/GB/month charge.
  
  
• USB External Drive. Given all I’ve written about such drives already, I don’t think that needs a lot of explaining. But if you have an older machine with USB 1.1, consider getting an XHD with a FireWire connection instead. (Assuming you have a FireWire port, that is. You can use an external drive for manual drag-and-drop backups or with automated backup software.
  
  
• Windows Home Server. This is network storage and then some. I have read good things about WHS, and the person who uses it says it rocks. In addition to doing automatic backups of multiple computers, it acts as a media server. (Sort of like my Maxtor Shared Storage II, but more so; the interface on the MSS-II is designed for simplicity rather than flexibility.) You can install it on a not-too-old computer yourself, if you’re on the geeky side, or you can buy it pre-installed on something like the HP MediaSmart Server. The software costs about $189; the full rig about $600. There’s a good description with screenshots over at Tiger Direct. Best for those with multiple computers and lots of audio and video files.

If you use a backup service or program not listed here, feel free to post it in the comments to the blog or e-mail it to me. I’ll be happy to produce a second list. Indeed, I might try to twist the arms of my Mac-using friends to get a list of different Mac-compatible backup products that people actually use.

Meanwhile, try not to spill champagne on your hard drive when celebrating the New Year, and I’ll see you again in 2008.

Technorati Tags: Cobian,Genie Backup Manager,Windows Home Server,EMC Retrospect,TeraStation,Carbonite,Mozy,Karen's Replicator,Amazon S3,Memeo AutoBackup

We Wish You a Merry Backup: FileSlinger™ Backup Reminder 12-21-07

Whatever you celebrate at this time of year, I'd like to wish you a very merry backup. As I did last year at about this time, I want to urge you to give your friends, family, co-workers, employees, clients (check all that apply), and most of all yourself the gift of backups.

Free Online Backup

If you're strapped for cash, try sitting down with your loved ones and setting up accounts for them on Mozy. Of course, the ones who just got new digital video cameras for Christmas are going to need more than the 2GB of storage that comes with a free account, but for many people, it's plenty. And it has the advantage that once you've set it up, it runs automatically and you don't have to think about it again unless you use up your storage quota or need to retrieve a file. (There are other online backup services, and I'll mention some of them next week, but Mozy is the one I have the most experience with.)

Bear in mind that the first backup with any online service will take several hours, and it's definitely not suitable for people with dial-up connections.

Free Backup Software

I remain a fan of Karen's Replicator for file backups, and also use SyncBack Free, which can be set to copy data from one drive to another whenever the computer is idle. I just recommended DriveImage XML to a client to replace his outmoded version of the now-extinct Drive Image 7. If you've got a little bit of technical know-how, you can download one of these and set it up for someone as a present.

USB Flash Drives

USB sticks (also known as key drives or thumb drives) are ubiquitous and cheap. They don't make good long-term storage, but they're still better than having no second copy of your data at all, and you can easily store them in a safe deposit box away from your office. You can also get them branded with your company logo. Your employees and customers are sure to find them more useful than pens or key chains.

External Hard Drives

Capacities are going up and prices are coming down. Large-capacity external drives make good gifts for people who take thousands of digital photos, have massive music collections, and make videos of every event in their children's lives. (For these people you might even want something that acts as a media server.) All those things can take up a lot of space.

If the intended recipient travels a lot, one of the smaller external drives like the Western Digital Passport, Maxtor OneTouch Mini, or Seagate FreeAgent Go is probably a better choice. The Ur-guru has a good half-dozen of the Passports, all in shiny (fingerprint-attracting) black. I've got one each of the Seagate and Maxtor drives. All of them come with backup software pre-installed.

Rebit

If you have technophobes with new laptops on your list, it could be worth investing in a Rebit. They're pricier than ordinary external hard drives, but they're very simple and they run continuously in the background without noticeably hindering performance. And they're cute. Like the online services, though, Rebit takes a long time to create the initial backup.

Network Drives

If you have multiple computers in one home or office, a network drive may be the way to go. I've written extensively about my Maxtor Shared Storage II (also pictured above--it's the one that looks like a cinder block). Other options include the Buffalo Linkstation and Western Digital's My Book World Edition. The My Book has a little problem with multimedia files, though: it doesn't want you to upload them to the Internet, even if you made them yourself and own the copyright.

Network drives tend to be on the expensive side, not to mention being a bit large to fit in stockings, but they can be very useful.

Merry Backup to all, and to all a good night.

Technorati Tags: Maxtor,Rebit,Western Digital,Seagate,Buffalo Linkstation,Karen's Replicator,SyncBack,DriveImage XML

More Broadband Horror Stories

My post last Friday about our Comcast troubles appears to have struck a chord with several listeners, and I thought I'd share a few things here, including a photo of our “Third World Wiring.” (Comcast is on the left, with the splitter dividing the signal between apartments. The gray cables on the right are for my housemate's satellite TV.)

One long-time reader wrote in with the following story:

You have brought up the important point of having a backup broadband service, especially for businesses which rely on broadband for day to day work. When my neighboring office had problems with DSL, it took four business days to get it fixed. Out of this was 2 days spent at the local telco office where they had to replace the circuit board and wiring.

With all the improvements in technology, the telco office still functions like the days of old with a lot of bureaucracy thus delays. They also do not work on week-ends. Mind you, the office was located 10 miles from the international headquarters of the largest US telephone company. Other than the toll free number, which is answered from anywhere in the East or West coast or half-way around world, there is no way to contact anyone higher up. Everyone in the HQ is hiding behind unlisted telephone numbers, while heading the worlds largest telco.

A combination of cable and dsl is perhaps the ideal combination if broadband is essential for your business. You may want to research how the cable and telcos deal with small businesses which have a need for non stop broadband service. May be we should invite feedback from users with their experience. It would also be a good forum to vent our bad experiences both with cable cos and telcos so it may draw someone's attention to the issue.

We could be here a long time, and get pretty far off-topic, if every reader of this blog and the e-zine used the comments field to vent about hassles with ISPs. If you've got an especially good one, you're welcome to send it in, but I'd appreciate any focus on how it affected your backup system.

And it seems someone else has found a more dramatic way to get Comcast's attention. Back in August, a 75-year-old woman smashed a Comcast manager's equipment after having her service cut off. (He's lucky, actually, that the only equipment she applied the hammer to was on his desk.)

On a lighter note, there's the Onion's wonderful parody news item about the loss of all online data after a whole-Internet crash.

Breaking News: All Online Data Lost After Internet Crash

A New Backup Blog on the Block

This morning's Google Alert brought me the press release about AmeriVault's new Backup Blog. (Note that it only displays correctly in Internet Explorer.)

I'm not at all opposed to having other people blog about backups. The more people raise awareness about the need for regular, reliable, tested backups, the better. Besides, most of what I write about is backups for small and home office users; enterprise software is something else again, and not an area I even aspire to expertise in.

It appears from the first (and so far only) blog post that AmeriVault has hired a company called DCIG, Inc to write its blog. Nothing wrong with that; I write blog posts for other companies, myself. (I just can't tell you who they are.) And DCIG's home page, which aggregates blog posts they've done for several clients, suggests that they've got some employees who understand the informal tone appropriate to a blog.

But the first post for AmeriVault (entitled "It's Time to Wakeup [sic] to Online Backup") is a doozy:

In this first blog entry for AmeriVault, DCIG Inc wishes to thank AmeriVault for agreeing to be a beta client for DCIG Inc's new blogging service. As part of this beta, DCIG Inc will provide AmeriVault with three blog entries a month written by a DCIG Inc analyst. In these blog entries, DCIG Inc will discuss and examine topics germane to AmeriVault's business model - online backup - and is directed to customers who already use it or are considering its adoption. So without further ado, welcome and read on!

Apart from the grammatical errors and the fact that "wake up" is two words, this is corporatespeak at its worst. That may be the way AmeriVault wants it. As any self-employed person knows, the client may not always be right, but the client is still the client. But I hope for the sake of everyone involved that the blog becomes more readable over time, or the only thing AmeriVault will accomplish is reinforcing the perception that backups are boring.

Technorati Tags: AmeriVault, DCIG, backup blog

Zoogmo Follow-Up

Dov Sugarman from Zoogmo answered some of the questions I posed in Friday's writeup in his comment on the post, and also provided me some help with connecting to a backup partner and testing the backup and restore features.

For the beta period, at least, there's a “dummy partner” set up to let people test the system. When I selected “MyZoogmo” as a backup partner, I got a dialog box asking me how much space I'd like to offer and telling me how much space was available for my files.

So I selected some files, and noticed that there isn't a “next” button and that you have to go back to the “partners” window to back up or restore a file, but Dov assures me they're going to fix that.

Anyway, it said the backup was running, but that no files were backed up. I'm not at all sure why. But Dov called this morning to walk me through backing up and restoring a single file (except that it became 4 files by the time it was backed up—don't ask me how). And this time it worked.

Zoogmo compares the files in your backup location to the files on your hard drive and offers to restore the ones which are missing. Pretty clever, and also fairly simple.

Dov also assured me that you don't have to set up port forwarding in order to host someone's backup files, even if you have a router. That's definitely a plus.

So we'll see how it evolves.

Technorati Tags: Zoogmo

Connecting Your Backups: FileSlinger™ Backup Reminder 08-24-07

Apologies for the late posting of this week's reminder. I had to attend a 4-hour business meeting in the middle of writing it, and I had too many appointments this week to write it in advance. "Those pesky clients," as I sometimes jokingly call them, remain my priority.

I've been popular this week: three different companies have asked me to write about their products and services. Rather than mash them all into one article, though, I'll deal with them separately.

This week's star is Zoogmo, "Your online backup community." If you think that phrase sounds familiar, you're right: I wrote about CrashPlan's similar approach back in February. Whereas CrashPlan works for Mac, PC, and Linux, Zoogmo is Windows-only (XP and Vista).

I confess I rather like the name "Zoogmo," which reminds me of Greek zeugma ("yoke") and refers to a figure of speech most appealing when it connects two unrelated ideas, e.g. "She left in a huff and a carriage."

They also get points for their series of videos about how to use the program. But I do have to add a few caveats to the claim on their home page, however well it ties in with the infinity symbol in their logo:

With Zoogmo you get FREE unlimited backup that automatically runs in the background and lets you protect your data at multiple remote locations that YOU choose.

Free? Well, Zoogmo doesn't charge you. (Their business model? Don't ask me. It's not included in the FAQ.) And presumably your friends and family members won't charge you to use storage space on their computers. But if you use Zoogmo to back up to an external drive, naturally you have to pay for the drive. And your friends paid for their computers, too.

Unlimited? Well, theoretically--if you have an unlimited number of friends with an unlimited number of space on their computers, and don't mind your data scattered to an unlimited number of places. What "unlimited" really means in this context is that Zoogmo doesn't put limits on how much data you can back up. (But maybe I should have the Ur-Guru test it to see how it handles multiple terabytes.)

On the other hand, being able to choose--and know--where your data goes is a good thing.